Refund policy

Return & Exchange

We want you to love your Liolili pieces. If you are not completely satisfied, you may request a return or exchange within 14 days from the order delivery date.

Refunds are issued as Store Credit only (no cash refunds). Exchanges are subject to availability.

How to submit a return / exchange request

To start a return or exchange, please email us at info.liolili@gmail.com and include:

Order number
Name of the item(s) you wish to return or exchange
Reason for the return / exchange
Photos of the item(s) clearly showing the item and the attached tags

We will review your request within 24 hours and reply with further instructions.

Return process

To keep returns simple and avoid costly international return shipping, we may offer a store credit without requiring you to ship the item back in certain cases. Where a physical return is required, we will confirm the return address with you by email. Please do not send packages without prior approval — unapproved packages may be refused.

Return eligibility

Items are subject to rejection if they do not meet all of the following:

The item is unworn and in original condition with all tags still attached
The item has no marks, stains (including makeup and tan), or odors (perfume, deodorant, etc.)
The item's hygiene sticker / protective liner is still in place (where applicable)
Proof of purchase is available

Return shipping

Where a physical return is required, return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Store Credit

Once the returned item is received and inspected, your Store Credit will be issued within 5–7 business days.
Store Credit is emailed to the email address attached to your order and is valid for 12 months from the date of issue.
Store Credit can be applied toward any future purchase on liolili.com.

Exchanges

Exchanges are allowed within 14 days of delivery, subject to item availability.
Each original order can be exchanged once. Any further return will be issued as Store Credit.